PROJECT OVERVIEW - RESOURCE MANAGEMENT: INCREASE CREW SATISFACTION
What could Airsource Partners do to make aviation expertise more accessible to all?
We have conceived the first aviation –related online expert knowledge service connecting actors of the air transport industry with the outside expert world.
RESOURCE MANAGEMENT: INCREASE CREW SATISFACTION
PROJECT STATUS : ACTIVE
LAUNCH DATE : MAR 2014
PRIMARY TARGET : Airlines
PROJECT FUNCTIONAL AREA : Resource Management, Information Technology
PROJECT FOCUS : Flight Operations, Resource Management (Crew), Other
PROJECT SPONSOR : Kernel Software
Project Summary
Project Description
Efficient crew planning must take account of the impact of any planning on the everyday life of your crew.
This is especially true for airlines with crew repeatedly working week-end and night shifts . On one hand, planning should be done as late as possible in order to better take into account market variations; on the other hand, people need to know with advanced enough notice what their work schedule will be, so that they can organize their private life.
If no balance is found between these 2 constraints, the interest of the employees can directly conflict with the interest of their company.
Our Partner’s systems provide an elegant solution to the issue. By combining automatic planning tools with PBS (Preferential Bidding System or personal request system), they make it possible to create schedules taking account of the individual wishes of the employees while achieving better global productivity.
Changes in the business processes, which would have been fiercely resisted by the employees otherwise, now become acceptable thanks to improved technology generating extra benefits to be shared between the operator and its crew.
One feature in particular is key to the success of the proposed approach, for which Kernel Software has a unique track record: its PBS or personal request systems are REAL-TIME request systems. The concept is so new that it requires some explanation:
A personal request system enables crew to request the rest periods and/or tasks of their choice. The problem is that a large population of crew will express similar requests (most crew will for example want to stay way from shifts starting early in the morning or extending into the week-end). The main function of a personal request system resides then in ARBITRAGE: when too many crews request the same rest period or task, the request system must apply fairness rules to decide which requests will be granted and which ones will be denied.
When arbitrage is done off-line (for instance, once per month at most airlines), the crew whose requests are denied do not have the possibility to submit a different request. With a real-time request system the arbitrage is recalculated whenever a request is submitted. The crew will immediately know whether his/her request has been granted.
Real-time request systems represent a true technical challenge. Checking the compliance of submitted requests with labor rules can be extremely complex. Also, by a domino effect, a newly submitted request can cause many existing requests to be denied and/or re-satisfied in another way. Our Partner relies on its high-speed labor rule checker and on parallel computing techniques to provide real-time request system for very large airlines.
Contact us to know more about the benefits your airline could draw from the implementation of our proposed solution.
Efficient crew planning must take account of the impact of any planning on the everyday life of your crew.
For maximum operational efficiency crew schedules need to be completed as late as possible to incorporate the latest market variations. For an improved social life, crew on the other hand will want their planning to be published at much earlier times.
Paris-based Kernel Software provides an elegant and efficient solution to this issue by combining automatic planning tools with PBS (Preferential Bidding Systems or personal request systems).
Kernel Software’s solution is now available through Airsource Partners’ Aviation Expertise Marketplace.
For maximum operational efficiency crew schedules need to be completed as late as possible to incorporate the latest market variations. For an improved social life, crew on the other hand will want their planning to be published at much earlier times.
Paris-based Kernel Software provides an elegant and efficient solution to this issue by combining automatic planning tools with PBS (Preferential Bidding Systems or personal request systems).
Kernel Software’s solution is now available through Airsource Partners’ Aviation Expertise Marketplace.
Project Description
Efficient crew planning must take account of the impact of any planning on the everyday life of your crew.
This is especially true for airlines with crew repeatedly working week-end and night shifts . On one hand, planning should be done as late as possible in order to better take into account market variations; on the other hand, people need to know with advanced enough notice what their work schedule will be, so that they can organize their private life.
If no balance is found between these 2 constraints, the interest of the employees can directly conflict with the interest of their company.
Our Partner’s systems provide an elegant solution to the issue. By combining automatic planning tools with PBS (Preferential Bidding System or personal request system), they make it possible to create schedules taking account of the individual wishes of the employees while achieving better global productivity.
Changes in the business processes, which would have been fiercely resisted by the employees otherwise, now become acceptable thanks to improved technology generating extra benefits to be shared between the operator and its crew.
One feature in particular is key to the success of the proposed approach, for which Kernel Software has a unique track record: its PBS or personal request systems are REAL-TIME request systems. The concept is so new that it requires some explanation:
A personal request system enables crew to request the rest periods and/or tasks of their choice. The problem is that a large population of crew will express similar requests (most crew will for example want to stay way from shifts starting early in the morning or extending into the week-end). The main function of a personal request system resides then in ARBITRAGE: when too many crews request the same rest period or task, the request system must apply fairness rules to decide which requests will be granted and which ones will be denied.
When arbitrage is done off-line (for instance, once per month at most airlines), the crew whose requests are denied do not have the possibility to submit a different request. With a real-time request system the arbitrage is recalculated whenever a request is submitted. The crew will immediately know whether his/her request has been granted.
Real-time request systems represent a true technical challenge. Checking the compliance of submitted requests with labor rules can be extremely complex. Also, by a domino effect, a newly submitted request can cause many existing requests to be denied and/or re-satisfied in another way. Our Partner relies on its high-speed labor rule checker and on parallel computing techniques to provide real-time request system for very large airlines.
Contact us to know more about the benefits your airline could draw from the implementation of our proposed solution.
Experts / companies available for this project
Kernel Software - France
Kernel Software is based in Fontainebleau, south of Paris. The company founded and headed by Luc Freget, a former airline executive, develops systems uniquely improving Resource Management by supporting the planners in these most difficult aspects of their work. Improvements come from innovations in three key areas: automatic planning / employee satisfaction and labor rule modeling.
Kernel Software is based in Fontainebleau, south of Paris. The company founded and headed by Luc Freget, a former airline executive, develops systems uniquely improving Resource Management by supporting the planners in these most difficult aspects of their work. Improvements come from innovations in three key areas: automatic planning / employee satisfaction and labor rule modeling.
