PROJECT OVERVIEW - CREW MANAGEMENT BENCHMARKING
What could Airsource Partners do to make aviation expertise more accessible to all?
We have conceived the first aviation –related online expert knowledge service connecting actors of the air transport industry with the outside expert world.
CREW MANAGEMENT BENCHMARKING
LAUNCH DATE : JAN 2017
PRIMARY TARGET : Airlines
PROJECT FUNCTIONAL AREA : Resource Management
PROJECT FOCUS : Resource Management (Crew)
PROJECT SPONSOR : Airsource Partners
In the process of benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compare the results and processes of those studied (the targets") to one’s own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.
Project Description
Benchmark your crew operations under the guidance and with the active support of Airsource Partners' Resource Management experts. Specific indicators will be used to measure the efficiency of your airline's cabin and cockpit crew that will then be compared with commonly approved industry standards and performance of your competitors.
Benchmarking is used to measure performance using a specific indicator (cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure) resulting in a metric of performance that is then compared to others.
Also referred to as "best practice benchmarking" or "process benchmarking", this process is used in management and particularly strategic management, in which organizations evaluate various aspects of their processes in relation to best practice companies’ processes, usually within a peer group defined for the purposes of comparison. This then allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance.
Benchmarking may be a one-off event, but is often treated as a continuous process in which organizations continually seek to improve their practices.
In order to be meaningful and objective, performance benchmarking is best conducted by an organization external to the company or division to be benchmarked.
AIRSOURCE PARTNERS HAS GATHERED HIGHLY RECOGNIZED INDUSTRY PROFESSIONALS IN A UNIQUE AVIATION THINK-TANK.
These experts boast many years of hands-on airline experience in the area of resource / crew management and are duly qualified to conduct a valuable performance benchmarking exercise at your airline. They are part of Airsource Partners’ network of independent experts adhering to Airsource Partners’ mission and principles. They represent a guarantee that the study will be performed in an objective manner at attractive economical conditions.
Airsource Partners promotes Collaborative Partnering for increased resource and knowledge synergy between all actors of the air transport industry. Whenever possible and agreed by all parties involved, Airsource Partners will propose to conduct performance benchmarking simultaneously at several airlines sharing similar strategies or modes of operations.
Experts / companies available for this project
Florida-based AIROPS Consulting Group was created 15 years ago by John Popolizio. John is a seasoned airline executive boasting over 25 years of experience in the aviation industry. AIROPS Consulting Group provides a wide range of aviation services including among others business process reengineering, project management, business analytical services and other general consulting services in a selection of functional domains, including flight operations and resource management. Today the company has clients in the US and the EMEA zones.
UK-based Graeme is a former commercial pilot having fulfilled various management, high profile positions at various airlines in the area of flight operations, safety and training. Most recently this expert served as the Sr VP Operations of a fast growing Western Asian carrier. The expert started his own consulting practices a few years ago.
France-based Expert Neil is a result-driven executive with management and marketing experience in high technology, globally competitive industries requiring with a long term strategic vision. He has held major management and consultancy roles for several aircraft manufacturers, exec jets operators and other aviation service providers. Neil has a working experience of Asia also.
Peter, a dual Australia/UK citizen now living in Australia, served as a pilot in the Royal New-Zealand and Australian Air Forces and has flown commercially for Qantas and Korean Air. Peter is particularly competent in safety management, SMS, safety investigation, accident investigation, and systems analysis. He has special competency in flight data analysis, related to kinematics and control derivatives. As a further area of capabilities Peter has Flt Ops QA systems and process audit experience and 10 years experience in operational QA, including external and internal audits.
CyberJet, a software company dedicated to aviation was created in 1992 by Phlippe Parot, z former airline executive. Company staff is made of airline and IT specialists. Cyberjet's main activity is the development of off-the-shelf software in the domains of airline production management and aircraft to ground data link (ACARS). More than 50 aircraft operators in the world use Cyberjet software. In 2012, 70% of CyberJet business was made out of France. The company based in Etampes, south of Paris with a staff of 15 also develops specific software for engine and aircraft manufacturers.
US-based Expert Edward has a wealth of experience in operations management and consulting for large airlines and airports. Background spans short/lo,g range planning, policy formulation, P&L management, safety/security, logistics, project management and new business development. Edward also has hands-on management experience in catering.
