PROJECT OVERVIEW - FLIGHT OPERATIONS BENCHMARKING
What could Airsource Partners do to make aviation expertise more accessible to all?
We have conceived the first aviation –related online expert knowledge service connecting actors of the air transport industry with the outside expert world.
FLIGHT OPERATIONS BENCHMARKING
LAUNCH DATE : JAN 2017
PRIMARY TARGET : Airlines
PROJECT FUNCTIONAL AREA : Network Planning & Flight Operations
PROJECT FOCUS : Flight Operations
PROJECT SPONSOR : Airsource Partners
Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries. Dimensions typically measured are quality, time and cost.
In the process of benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compare the results and processes of those studied (the targets") to one’s own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.
Project Description
Benchmark your flight operations under the guidance and with the active support of Airsource Partners' Flight Operations experts. Specific indicators (cost per unit of measure, productivity per unit of measure, cycle time of x per unit of measure or defects per unit of measure) will be used to measure the efficiency of your airline's operations that will then be compared with commonly approved industry standards and the performance of your competitors.
Also referred to as "best practice benchmarking" or "process benchmarking", this process is used in management and particularly strategic management, in which organizations evaluate various aspects of their processes in relation to best practice companies’ processes, usually within a peer group defined for the purposes of comparison. This then allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance.
Benchmarking may be a one-off event, but is often treated as a continuous process in which organizations continually seek to improve their practices.
In 2008, a comprehensive survey on benchmarking commissioned by the Global Benchmarking Network, a network of benchmarking centers representing 22 countries, showed that Mission and Vision Statements and Customer (Client) Surveys are the most used (by 77% of organizations) of 20 improvement tools, followed by SWOT analysis (72%), and Informal Benchmarking (68%). Performance Benchmarking was used by 49% and Best Practice Benchmarking by 39%.
The tools that are likely to increase in popularity the most over the next three years are Performance Benchmarking, Informal Benchmarking, SWOT, and Best Practice Benchmarking. Over 60% of organizations that are not currently using these tools indicated they are likely to use them in the next three years.
In order to be meaningful and objective, performance benchmarking is best conducted by an organization external to the company or division to be benchmarked.
AIRSOURCE PARTNERS HAS GATHERED HIGHLY RECOGNIZED INDUSTRY PROFESSIONALS IN A UNIQUE AVIATION THINK-TANK.
These experts boast many years of hands-on airline experience and are duly qualified to conduct a valuable performance benchmarking exercise at your airline. They are part of Airsource Partners’ network of independent experts adhering to Airsource Partners’ mission and principles. They represent a guarantee that the study will be performed in an objective manner at the lowest possible cost.
Airsource Partners promotes Collaborative Partnering for increased resource and knowledge synergy between all actors of the air transport industry. Whenever possible and agreed by all parties involved, Airsource Partners will propose to conduct performance benchmarking simultaneously at several airlines sharing similar strategies or modes of operations.
Experts / companies available for this project
Florida-based AIROPS Consulting Group was created 15 years ago by John Popolizio. John is a seasoned airline executive boasting over 25 years of experience in the aviation industry. AIROPS Consulting Group provides a wide range of aviation services including among others business process reengineering, project management, business analytical services and other general consulting services in a selection of functional domains, including flight operations and resource management. Today the company has clients in the US and the EMEA zones.
UK-based Graeme is a former commercial pilot having fulfilled various management, high profile positions at various airlines in the area of flight operations, safety and training. Most recently this expert served as the Sr VP Operations of a fast growing Western Asian carrier. The expert started his own consulting practices a few years ago.
Jean-Paul has a very strong airline background acquired during his past tenures at a major European airline and a leading aircraft manufacturer. He has an extensive sales and marketing experience completed with a thorough technical expertise. He is now based in Dubai, UAE, where he started his own consulting practice a few years ago.
India-based Jeepal is a knowledgeable and experienced aviation specialist with diverse and in-depth knowledge of airline operations and regulatory compliance. He has worked for various airlines both in consulting and operational roles.
France-based Expert Neil is a result-driven executive with management and marketing experience in high technology, globally competitive industries requiring with a long term strategic vision. He has held major management and consultancy roles for several aircraft manufacturers, exec jets operators and other aviation service providers. Neil has a working experience of Asia also.
Gabriel is a seasoned aviation top executive based in Lagos, Nigeria who has been in contact of the aviation industry for close to 30 years now. His previous tenures include the role of managing director of a Nigerian airline. Expert #55 currently owns and runs several businesses in the area of air transport, travel and IT.
India-based Amitesh is a result-oriented professional with over 7 years of experience in strategic planning and implementation, project management, operations, resource allocation and customer services acquired at the contact of several airlines of the Indian subcontinent and the Middle East
UK-based Andrew is a skilled and dynamic aviation professional with hands-on airline experience who has served in a variety of roles in commercial and operational environments with a proven track record. He specializes in the acquisition and management of aviation assets for companies and ultra high net worth individuals.
Peter, a dual Australia/UK citizen now living in Australia, served as a pilot in the Royal New-Zealand and Australian Air Forces and has flown commercially for Qantas and Korean Air. Peter is particularly competent in safety management, SMS, safety investigation, accident investigation, and systems analysis. He has special competency in flight data analysis, related to kinematics and control derivatives. As a further area of capabilities Peter has Flt Ops QA systems and process audit experience and 10 years experience in operational QA, including external and internal audits.
Slim, of Tunisian citizenship, lives in the Toulouse area in France. He served both at consulting firms and airlines. His preferred area of expertise is flight operations. Expert is fluent in arabic, french and english.
Shoukry is based in AbuDhabi, UAE. He boasts over 28 years of commercial aviation and avionics experience in the aerospace industry including leadership roles in product support, business development and product marketing. He also led projects in the UK and France. He has dual UK/US citizenship and is fluent in English, French and Arabic languages.
CyberJet, a software company dedicated to aviation was created in 1992 by Phlippe Parot, z former airline executive. Company staff is made of airline and IT specialists. Cyberjet's main activity is the development of off-the-shelf software in the domains of airline production management and aircraft to ground data link (ACARS). More than 50 aircraft operators in the world use Cyberjet software. In 2012, 70% of CyberJet business was made out of France. The company based in Etampes, south of Paris with a staff of 15 also develops specific software for engine and aircraft manufacturers.
Aviation Info Tech (AIT) was founded by Peter Magill, a seasoned industry expert with hands on airline experience. A UK-based flight operations consultancy comprised of highly skilled aviation professionals with extensive hands-on airline experience during their professional careers, AIT specializes in the provision of expert services for private and corporate operators and airlines in the areas of flight operations, aircraft performance and flight planning, technical publications and IOSA compliance and certification. Peter is a former RAF and commercial airline pilot who keeps his EASA ATPL license current on the B737. Peter is a 50-year aviation professional, a former Technical Pilot and senior airline manager, who now provides guidance and support to commercial air transport and private operators complying through AIT with the requirements of the leading national aviation authorities. As a DFO, he recently led an AOC holder through their IASO audit.
Before starting his own consulting practice in 2013, Mark Faber, the Founder and Principal Advisor of Eco Modal Consult, LLC has held senior positions at Qatar Airways, Delta and Boeing Corporation. Mark's career has primarily focused on solving the operational caveats of how aircraft transition more cost effectively, with maximum revenue generating capability, through the world airspace in commerce. EMC is committed to maximize operational synergies in airline, airport, airplane, & airspace and how to best deploy synchronized schedule assets within the world aviation environment. One underlying theme is to assist those airlines that are at risk for sustainability, have limited or no decision support technology, have limited resources and assets to deploy, while mitigating the economic burden which large aviation consulting firms impose for their services. The company believes that it is paramount that there is a realtime commitment, to sustainable development of aligned transportation systems, through economically responsible strategies, in an effort to reduce greenhouse gas emissions and to preserve and promote biodiversity. Mark, a US-national, is based in Brussels
FBS Partners was created in 2012 by Florence BAUDOIN, a seasoned travel executive with more than 10 years experience as EMEA Business development director specialised in Crew Services business. FBS Partners prides itself in providing customizable solutions and a commitment to offer excellence in customer service for all areas of the airline hotel and transportation operation.
Andy is a seasoned aviation professional with 20+ years of experience in all aspects of airside operations. He started his own consulting practice in September 2012.
Romania-based Bogdan has extensive experience in the areas of flight operations, air navigation and air space management. He is very knowledgeable on the eastern european air transport industry.
Fernando's experience and credentials can be obtained upon request to Airsource Partners.
Dubai, UAE-based Roland is a seasoned international customer service, operational and commercial manager with over 25 years of experience improving and starting-up aviation operations overseas. He has held several operational and managerial position for various airlines and airports in the M-E / Indian subcontinent region.
Since he launched his own consulting practice in 1999 Netherlands-based Rudolph has been working on a wealth of projects for various airlines, mostly in technical, operations and regulatory areas.
US-based Expert Edward has a wealth of experience in operations management and consulting for large airlines and airports. Background spans short/lo,g range planning, policy formulation, P&L management, safety/security, logistics, project management and new business development. Edward also has hands-on management experience in catering.
